Return Policy
At Dayleon, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, please review our return and refund policy below.
Change of Mind
You may cancel your order within 12 hours of placing it. If you need to adjust the size, variant, or other details, please contact our support team at reach.us@dayleon.com within this timeframe to make changes before your order is processed.
Returns
We offer 30-day return policy, allowing you to request a return within 30 days from the date you receive your item.
To be eligible for a return:
• Items must be in their original condition: unused, with labels, and in the original packaging.
• Proof of purchase, such as a receipt, is required.
How to initiate a return:
• Contact us at reach.us@dayleon.com to request a return.
• Returns sent without prior approval will not be accepted.
• Once your return is approved, we will process your refund and issue it to your original payment method.
• Dayleon does not charge restocking fees for returns.
Shipping for Returns
• Customers are responsible for the shipping costs associated with returning items.